Travel Information

¿Questions about your flight?

Here you have all the general information and travel requirements as well as our recommendations for a safe and smooth trip.

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Baggage Essentials

Our rates include one free checked bag of 23kgs and one carry-on bag plus one personal item that you may bring on board. Additional checked bags and overweight items are subject to space availability on the aircraft and may incur additional charges.

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Changes & Cancellations

Additional charges may apply for each change. If you wish to cancel your ticket, you must request it more than 24 hours prior to your flight departure. Your ticket will be valid for one year from the date of purchase.

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Special Assistance

We offer mobility assistance and wheelchairs at all airports where we operate. We also offer transportation service for minors between 5 and 13 years of age. To request this service, please contact us more than 48 hours prior to your flight departure.

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Payment Methods

We offer a range of payment solutions to make the purchase of tickets and services as simple and secure as possible. We remind our customers that when making a web purchase with a credit card, you must validate it at the counter before your flight for security reasons.

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International Travel Guide

Find out the latest travel and health requirements by destination. All passengers must have their necessary travel and identification documents in order.

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Airport Information

¿Did you know that La Isabela Airport is only 20 minutes from downtown Santo Domingo? We connect you to the Caribbean from our hub, come and check it out!

Click here to see the location of the airport and other retail stations.

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Flying with Pets

The cost of pet transportation is $100 USD each way. The transportation of pets in the hold is accepted according to availability of space in the aircraft.

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Group Bookings

We offer special rates and discounts for vacation groups and corporate travelers. Contact a sales executive now by writing to [email protected]

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Diplomatic Passengers

All passengers traveling on diplomatic passports may apply for tax exemptions at the time of purchase. You can apply by writing to [email protected]

For more information refer to the Transportation Contract

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